You will need to click on "Case Information" and print this screen. Log into your CAFÉ account and print out information on your case from there.Where can I get information on my Child Support case for the Housing Authority?.Click on "Submit a Question," and send your question or information. ![]() Click on the "Child Support Enforcement Message Center" link.Click on "Child Support Enforcement Details" located under "Case Summary.".Click on the "Check My Cases" link on your "My Account" page.Follow these steps to send a message to your caseworker:.How can I contact my Child Support caseworker?.One common reason is that you must be sure to put in the FIRST five letters of your LAST name. If you know your case is open and it still won’t link, it could be due to the information you’re putting in. If your case is closed, you will not be able to link to it to view until it is opened.If you still cannot log in after 24 hours, please email for assistance. Please wait, and the system will reset you to be able to log back in. Or you may have hit the back arrow or the "X" in the upper corner. This likely means that you logged out incorrectly. ![]() Why does it say I'm already logged in? Does someone have my login information?.If you are not able to log in after 24 hours, please email for assistance. Please wait, and the system will unlock you. If you are locked out, this means you had too many attempted logins that were incorrect.What do I do if I'm locked out of my CAFÉ account?.It is located under the “Manage My Account” tab in your CAFÉ account. It’s the 6-digit number you had to create when you created your CAFÉ account.NOTE: Your password is case sensitive, must include one capital and one special character (usually a number) and must contain at least 8 characters. ![]()
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